Description
Bachelor of Arts
(Facility and Services Management)
BAFSM
Assignments Booklet
(2025)BFO-015: MANAGING FACILITIES-II (ACCOMMODATION
FACILITIES)
(TUTOR MARKED ASSIGNMENTS)
Course Code: BFO-015 Programme: BAFSM
Total Marks-100 Assignment Code: BFO-015/TMA/2025
Note:
This TMA consists of ten questions, out of which you have to attempt any five.
The question carries 20 marks each and should be answered in about 600 words each.
Send you TMA to the coordinator of your Study Centre.
1. List the major operational areas in a hotel and briefly describe each.
20
2. Discuss the emerging trends in the accommodation sector, including sustainable
practices, digital transformation, and personalized guest services. How are these
trends shaping the future of hospitality?
20
3. What are the various sections of hotel front office? Briefly explain the functions of
Concierge.
20
4. List the various positions in hotel front office. Briefly describe the duties and
responsibilities of Night Auditor.
20
5. How has the use of computers improved the efficiency of managing reservation
queries?
20
6. How should front desk staff handle the check-out process for different types of
guests, such as business travelers, families, and VIP guests?
20
7. Briefly explain the cleaning procedure of metals like Silver and Brass.
20
8. Write a note on ‘Personal Hygiene of Kitchen Staff’.
20
9. Describe how the storing and issuing procedures of food and beverages contribute to
the overall quality control in an establishment.
20
10. Explain the importance of quality in food and beverage operations with examples.
20
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