Course Code : MS-96
Course Title : Total Quality Management
Assignment Code : MS-96/TMA/ JULY/2023
Coverage : All Blocks
Note: Attempt all the questions and submit this assignment to the Coordinator of your
study centre. Last date of submission for July 2023 session is 31st October, 2023 and
for January 2024 session is 30th April 2024.
1. How relevant is Kaizen in the present complex situations? Discuss with respect to its
merits and demerits.
2. Assume that you are the quality Manager of the Organization. Propose a plan of action to
improve the quality of your organization.
3. Explain in detail the concept and relevance of ISO 9001 for organizations in the present
4. Discuss the relationship of Strategy with total Quality Management and how a proper
strategy helps in maintaining the quality of the organization.
5. What do you understand by Professional Aptitudes with respect to auditing in Total
Quality Management? Explain.
6. What is meant by Certification? Do you think certifications are important for an