Description
ASSIGNMENT
Course Code : MMPC-019
Course Title : Total Quality Management
Assignment Code : MMPC-019/TMA/JAN/2024
Coverage : All Blocks
Note: Attempt all the questions and submit this assignment to the coordinator of your
study centre. Last date of submission for January 2024 session is 30th April, 2024
and for July 2024 session is 31st October, 2024.
1. Discuss the concept of Total Quality Management (TQM) with respect to the present
competitive environment.
2. Explain the 14 steps given by Crosby in TQM and discuss its advantages and
disadvantages.
3. Why is leadership considered as an important aspect for successful application of Quality
Management in an organization? Explain with the help of examples.
4. Discuss the role of Quality Function Deployment (QFD) and the House of Quality
(HOQ) table in organizing the flow of thinking?
5. Discuss the objective, structure and importance of ISO 18001 in the present context.
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